Widerrufsrecht
Refund & Return Policy
At Rokikk, we want our customers to enjoy a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days after delivery.
Return Requirements
To be accepted for return:
- The product must be unused and in original condition.
- The product must include original packaging and accessories when applicable.
- Customers must provide order details when requesting a return.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please send your order number and supporting photos. After verification, we may offer a replacement, exchange, or refund.
Refund Process
Once the returned product has been received and inspected, we will notify you of the refund result.
Approved refunds will be issued to the original payment method. Please allow additional processing time depending on your payment provider.
Return Shipping
For returns caused by personal reasons, customers may be responsible for return shipping costs.
If the issue is caused by our error or a defective product, we will provide appropriate assistance.